🟢 Actively Hiring · Posted 25d ago ⏳ Closes in 66 days UK Corridor 🛡️ UK Work Eligibility 🏢 Company - Public

Customer Services Assistant (FTC)

🏢 Kyowa Kirin International • 📍 Marlow, England • 🕒 Sep 14, 2026

Salary Range

£57,960 - £63,769

£4,830 - £5,314 / mo

Career Integrity & Compliance Audit Report

OP-VERIF-EA9AFB75 ✓ Passed Inspection

This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.

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Corporate Registration Verified UK Companies House registration standing active

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Prevailing Wage Benchmark UK National Minimum Wage & Equality Act 2010 aligned

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Zero-Intermediary Direct Pipeline Direct candidate ATS submission. 100% free with zero recruitment charges.

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Corridor Right-to-Work Match UK Work Eligibility

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Marlow, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Overview: At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. The Established Medicines Business Unit is an important part of Kyowa Kirin’s history. It includes a diverse portfolio of 13 different medicines across 6 therapeutic areas serving hundreds of thousands of patients living with breakthrough cancer pain, opioid-induced constipation and many other conditions. In November 2022, Kyowa Kirin International (KKI) and Grünenthal GmbH announced a Joint Venture Collaboration* to extend the reach of KKI’s established medicines portfolio.
As leaders in pain management and the close alignment of our vision and values, this collaboration offers a unique opportunity to harness the experience, skills, resources and commercial infrastructure of both businesses to grow the established medicines portfolio to reach more patients.
Job Purpose
Supports the Commercial team in achieving consistent supply of UK& IE portfolio, whilst maintain profitability of our brands. Responsibilities:

Responsible for all customer communication in line with weekly stock supply briefings
Manage all customer product enquiries, collaborating closely with Commercial team, Medical Information & in line with Compliance guidelines
Relationship building with customers
Provide feedback on ways to make improvements to customer service quality and cost-effective solutions
Implements effective internal innovative processes for customer service department: live chat or instant message, driven by innovation processes from the Senior Commercial Manager
Support in the day-to-day management of wholesaler’s stock management, quotas/emergency stock, allocations
Provide business support within the commercial team
Process invoices for prompt payment to suppliers

Qualifications:

Higher Qualifications in (English, Maths required, Business Studies preferable)
Preparation & Planning
Team Player
Attention to detail

Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

United Kingdom Right to Work & Skilled Worker Visa Guide

Corridor Intelligence

Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:

🇬🇧 Skilled Worker Visa (Tier 2)

Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.

🏛️ Settlement (ILR) Pathway

Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.

⚖️ Official regulatory reference: UK Visas and Immigration (UKVI) & Home Office Sponsor Register.

Candidate Preparation Blueprint: Biotech & Pharmaceuticals

Recruitment Insights

Based on transatlantic hiring benchmarks for Customer Services Assistant (FTC) roles across Kyowa Kirin International's corporate sector, successful applicants typically excel across three core dimensions:

1. Domain Competency

Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Biotech & Pharmaceuticals.

2. Behavioral & Leadership

STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.

3. Compensation Alignment

Total compensation expectation aligned within the benchmarked £57,960 - £63,769 bracket, including retirement vesting and health parity.

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