Business Intelligence (BI) Analyst

About Us

Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.

As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.

Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.

With rapid expansion well underway, you could become a part of the online solution to educational needs.

About the role:

As part of our strategic aim to be a truly data driven business, we are looking for a Business analyst to lead and drive this key objective. This will allow us to gain new levels of insight and understanding, allowing us to optimise the way we operate and provide brilliant customer experiences.

Reporting into the Group Chief Commercial Officer you will be the group’s subject matter expert in Business analytics, delivering both operational reports and transformational project using AI/ML along with other methods to solve complex business problems.

Key Responsibilities and Accountabilities:

• To produce analysis, reports, and dashboards for the business in ERP (IFS / Oracle SQL), BI (Power BI/MySQL), Crystal and Excel as required.
• To create clear reports that tell compelling stories about how customers, clients or staff work with the business
• To optimise and maintain reporting schedules to ensure the timely distribution of required MI reports
• To help transform the learndirect reporting style from flat tabular reports to drill down reports, visual charts or dashboards as appropriate
• Keeping a strong service SLA approach within an Agile development delivery model.
• To work closely with the business to identify issues or opportunities and use data to propose solutions for effective decision making
• To merge, manage, interrogate, and extract data to supply tailored analysis to colleagues, or the wider organisation
• To maintain clear and coherent communication, both verbal and written, to understand data needs and report results
• To use a mix of machine learning tools and statistical techniques to produce solutions to problems
• To look for opportunities to use insights/datasets/code/models across other functions in the business
• To stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.
• Firm grasp of presenting information and insight in digital forms

Why work with us?

• · Complete a course of your choice after your probation period
• · Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
• · £50 Amazon thank you Voucher for your birthday
• · Company pension scheme
• · Employee Assistance Programme
• · Perkbox Corporate Perks
• · Refer a friend scheme
• · Inclusive culture and positive working environment
• · Staff social events

We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: £33,195.00-£36,605.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bournemouth: reliably commute or plan to relocate before starting work (required)

Work Location: In person