Front Office Apprentice - Tower of London

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member- Reception Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!

Benefits and Pay:

• £12 per hour, plus service
• Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets).
• Free meals on duty.
• Holiday: 28 days including bank holidays (increasing yearly).
• Pension scheme.
• High street discounts: with Perks at Work.
• Grow your career and Personal Development: programmes designed to support your career.
• 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub.
• Dedicated 1-2-1 support throughout your apprenticeship.
• Functional Maths and English skills offered alongside the programme.

What will I be doing?
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Working within the Front Office department;
• Contribute to an overall exceptional guest experience from check-in through check-out.
• Telephone handling.
• Cash and Payment handling.
• Maintain high levels of guest service.
• Comply with Health and Safety and Food Hygiene regulations.
• Complete all aspects of the apprenticeship programme.
• Work a variety of shifts including early mornings, evenings and weekends.

What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude.
• Good communication skills.
• Committed to delivering a high level of customer service.
• Ability to work on your own or in teams.
• The ability to deal with enquiries in a professional and polite manner.

What are the desired personal qualities?

• A passion for hospitality and guest service.
• Willingness to learn.
• The ability to stay calm under pressure.
• Excellent grooming standards.
• Ability to work in a fast-paced environment.2

Requirements and Prospectus

Desired Skills

- Good communication skills. - Willing to learn. - Good time keeping.

Personal qualities

A friendly and confident personality.
A smart appearance with a clean and well-presented uniform.

Qualifications required

No specific qualifications required

Future prospects

Potential for ongoing training and development following successful completion of the apprenticeship.

Training to be delivered

Hospitality Team Member Apprenticeship – Reception L2 including Functional Skills in Maths and English

About the Employer

Hilton, the world’s most renowned hotel brand, with a portfolio of 18 world-class brands comprising more than 7000 properties ranked #3 at “Great Place to Work” in the UK & Ireland in 2022.

Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Each Team Member delivers exceptional, heartfelt experiences at every hotel for every guest, every time.

As the first global hotel company, Hilton has impacted billions of lives and thousands of communities around the world – bringing people and cultures together while expanding horizons and opportunities.

When our Team Members thrive, so do we! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.
Our Heart of House Programme focuses on creating a Great Place to Work for all our hotel Team Members where nutrition, wellness and recognition matters.
We also give you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” and indulge in Hilton’s renowned hospitality with deep discounts at our hotels around the world.

Employer

Hilton - London Tower Bridge

Visit employer website

Address

5 More London Place

Greater London

London

SE1 2BY

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