Financial Service Professional School Leaver Apprentice (CIC) – London

Please note, this site is only for external candidate applications. If you currently work for Lloyds Banking Group please apply via the internal career site. Please note: In order to complete an apprenticeship there needs to be a significant learning need. You need to consider your previous qualifications or significant relevant work experience which may mean you cannot proceed with this application. End Date Sunday 30 April 2023 Salary Range £31,941 - £46,137
Agile Working Options Hybrid Working Job Description Summary The Lloyds Bank Corporate & Institutional Coverage (CIC) School Leaver Apprenticeship is an ideal opportunity for enthusiastic school leavers to start their career within Lloyds Banking Group and gain a professional qualification at the same time.

We’re looking for innovative problem solvers, team players and individuals with an eye for detail who are keen to make an impact within financial services and want to be our leaders of the future. Better still, you don’t need any banking experience as we’ll guide you on everything you need to know.

What we’re looking for is passion, personality and the commitment to learn!

This is an exciting time to join us, as you’ll gain exposure to our business at a time of significant growth, so if you want to join an expansive, values-led organisation apply now! Job Description Who we are: Lloyds Bank Corporate & Institutional Coverage (CIC) is an origination and coverage business operating across the UK and North America. We serve the financial needs of clients with a turnover of £100m and above, and are making additional investment in Infrastructure, Housing, Manufacturing, Higher Education, Sponsors and Banks to improve our clients’ digital servicing experience and broaden our client product offering. We also continue to create new, innovative client offerings to grow our business in Environmental, Social and Governance (ESG) advisory and supporting regional development. The business leads with a sector and relationship focus, whilst maintaining regional delivery through a variety of hubs across the UK. What you’ll do: You’ll work within our CIC team where your will support a Relationship Director and wider team to develop Lloyds Banking Groups business with clients within the CIC portfolio to build stronger, deeper and more sustainable partner relationships. This will be achieved by building trusted partner relationships with clients through sector / industry expertise and gaining an understanding of client businesses. As part of this role, you’ll…

• Lead on and be responsible for the delivery of first class customer service and act as a first point of contact for clients and support teams. Act as a point of escalation for clients

• Provide support in harnessing complex, high profile and potentially profitable relationships to best meet client needs and develop the LBG franchise across Coverage, Product and Delivery areas

• Embrace and lead change, quickly adopt tools designed to improve the client and colleague experience and support the wider team to achieve their objectives

• Work alongside an Associate Director and act as first point of contact to propose / understand / validate client needs and solutions. Ensuring appropriate LBG engagement with clients – product, service, delivery

• Act as day to day contact for customer service and operational support outside of Delivery / Customer Service Team scope. Drive onboarding / offboarding (or migration to other Coverage teams) of clients (client dialogue and internal governance)

• Ensure the ongoing and proactive monitoring of client performance and present to relevant governance bodies as needed. Be central to all credit stewardship activities and support with the proactive team management of all conduct, compliance and operational risks

• Act as subject matter expert for team on the key internal and client systems / processes that enhance customer service and delivery. Be proactive in looking for improvements and embrace / leads change to maximise client and colleague experience

• Proactively manage self-development. Supporting the implementation of the team's formal development framework and actively pursuing opportunities for personal development

• Support portfolio development and origination through researching clients, prospects and industry trends to find opportunities for the team

• Forge collaborative and long-lasting relationships with credit and service delivery teams to deliver a collegiate approach for clients whilst balancing Bank requirements.

About the programme: Starting in September 2023, we’ll support your study towards a Level 6 – Financial Services Professional apprenticeship. This apprenticeship programme will last for 36 months, during which time you'll gain a degree level qualification - the Chartered Banker Advanced Diploma in Banking and Leadership in a digital age. Whilst on the Apprenticeship scheme 20% of your time will be dedicated to ‘mandatory apprenticeship hours’, which can include attending workshops, shadowing, reading, completing assignments etc. This means 80% of your role is applying your learning in the workplace, in a safe environment. You'll also gain an experience across a number of different areas including, Coverage, Products and Risk, which will enable you to discover how different business areas operate and function across our organisation to strengthen your development for the future. Please note – you’ll be based in the location listed on this vacancy and will be expected to be ‘on-site’ in the office as and when required by the business. Additional travel may also be required as part of this role. What you’ll have: We expect you to be motivated, ambitious and committed to your own development. In particular, you’ll be keen to get to grips with financial systems and processes. The minimum qualifications required are:

• Minimum 5 GCSEs Grades 4 - 9 or equivalent (including Maths and English) AND
• At least one A-Level or equivalent by September 2023

Please note - these can include predicted grades. Application Process: After submitting your initial application, you’ll be required to complete an Online Test and Job Insight Assessment. If successful, you’ll be invited to attend a virtual assessment centre as part of the selection process. We’ll let you know as soon as we can if you have been successful at each stage. What you’ll get in return: Starting salary:

• London – £31,941

We offer a competitive package which includes salary, bonus (performance related), a generous pension contribution, an attractive path of progression and flex cash to spend on a host of benefits to suit your lifestyle. We have a long track record in flexible working and we’re always open to new ways to improve our people’s work-life balance. Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit. Apprenticeships worth discovering: At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're passionate about creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the chance to make a real difference. Our roles generate a lot of interest and occasionally we have to close the adverts slightly earlier than stated on our website. So if you think working with us could be right for you, please apply now. If you have any queries regarding the recruitment process please email: lloydsbankinggroup@cappfinity.com At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.