Mortgage and Protection Adviser - Midlands

End Date Tuesday 25 April 2023
Agile Working Options Flexibility in when hours are worked Job Description Summary Great full time opportunities working 35 hours per week for Mortgage and Protection Advisers based in the Midlands area. Job Description Home is at the heart of our Group Strategy. We’re looking for people who will play a key role in delighting our customers throughout their home journeys and protecting what’s important to them. You’ll become a certified adviser who uses specialist Mortgage and regulatory knowledge to help our customers with their Mortgage and Protection needs. With several vacancies across the Midlands area, initially you’ll be based in one of our branches; Birmingham, Coventry, Kings Heath, and Stoke on Trent but, once you're fully competent (typically between 6 – 12 months) you could also enjoy a hybrid role - split between home and branch, so you’ll have a great work/life balance. What we’re looking for...

• CeMAP (Certification in Mortgage Advice and Practice) to Level 3. (If you are an internal LBG colleague applying we may be able to provide CeMAP funding).
• Passionate colleagues that deliver an excellent customer experience alongside expert advice.
• Attention to detail, ensuring all regulatory and service standards are followed and that customer needs are dealt with compliantly.
• Proactive in engaging with colleagues in your team and local area, working collaboratively to resolve customer problems and identify new opportunities.
• Committed to your learning and development.

About the Role As a certified colleague your details will be published on the FCA’s Financial Services Register Due to the nature of the role candidates will be subject to enhanced levels of vetting and annual recertification. Working patterns for these roles will be discussed during the recruitment process, we value your flexibility and will do our best to facilitate working hours that are suitable to you, whilst meeting the needs of our customers. Our operating hours are between 8am - 8pm and this will include some evening and weekend working. **If you would like to know more about the role please email $Comm Bank Mortgages Planning (CD&PP). Do not contact the Hiring Manager directly** Benefits package At the heart of all this is our people – we know that you’re what makes the difference to our customers and in turn we offer career development, competitive pay starting between £29484 and £34398 and also a broad benefits package such as:

• Buying extra or selling holidays to suit you.
• Extending the private medical cover you'll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

In addition to this you’ll be eligible for an annual bonus opportunity. You'll also get the following:

• Private Medical Benefit provided by Bupa
• Various share schemes (including free shares)
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

We also have a number of free health and well-being offerings and generous parental and adoption leave policies. Everything is geared to suit your lifestyle, and so you can be sure we're investing in your future. We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay. Interested? As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. If you're passionate about helping customers with their Mortgage and Protection needs, get in touch and apply today we’d love to hear from you! And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks

As a certified colleague your details will be published on the FCA’s Financial Services Register

This role has been identified as a Functions requiring qualifications under SYSC 27.8.10R as defined in the FCA Handbook.(1) Each function involving an activity for which there is a qualification requirement as specified in TC App 1.1.1R (Activities and Products/Sectors to which TC applies) is an FCA certification function.(2) A person performs the FCA certification function in this rule even if: (a) the time period within which the person must have obtained the qualification requirement has not yet expired; or (b) the person is exempt from the qualification requirement. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.