Platform Support Analyst

End Date Friday 12 May 2023 Salary Range £34,767 - £38,630
Agile Working Options Flexibility in when hours are worked Job Description Summary As a Platform Support Analyst, you will be providing 2nd level support across the Lloyds & Embark Group software applications. Job Description We're on a journey to build the bank of the future, and we need your help! We’ve an exciting opportunity for you to join our team and play a leading role in helping to grow our Wealth and Pensions business. You’d be helping us bring together the strengths of Lloyds Banking Group with one of the UK’s fastest growing financial services businesses and one of the leading retirement solutions providers in the UK - Embark Group. We're looking to bring a keen focus to our wealth and investment product offerings to help our customers achieve their financial goals. Through our acquisition of Embark, we’ll seek to improve how we serve and support our customers through modern, easy to use, ground breaking technology, whilst also modernising the way Scottish Widows works with intermediaries. This opportunity is the next exciting piece of the jigsaw for Embark & LBG and you could be part of it! As a Platform Support Analyst, you'll work in a highly collaborative way, working closely with other specialists and engineers from LBG, suppliers and partner resources. You would play a key role identifying the business needs, interprets complex data and lead the efficient and effective production of high quality information, analysis and research, anticipating partner’s needs. Here's where you'll make a difference :

• Providing operational and technical support of platform systems
• Point of contact for the Business for technical issues, owning and providing updates
• Developing data and / or configuration fixes where appropriate
• Root cause analysis
• Interfacing with IT change management and business application support to ensure environments are available and accurate
• Adherence to change and configuration management process
• Perform proactive monitoring and event management to reduce the impact of incidents
• Support production deployments for all releases and technical defect triage and resolution for projects
• Supporting the development and deployment of processes and procedures
• You’re able to remain calm and lead the team effectively through constrained
• You've a well-developed communication kit bag with extensive customer management experience
• You can influence partners of all levels and balance partners expectations and facilitate discussions across high risk and complexity or under constrained timescales.
• You’ll be skilled in Leading and minimising operational risks
• And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

Ideally you'll also bring:

• The ability to work independently and within a team environment with a flexible and adaptable attitude towards the projects and stakeholders
• Intellectually curious
• Problem solver
• Expert knowledge in platform functionality
• Excellent communications skills both verbal and written
• Development background desirable, understanding of one or more of the following: SQL Server, .NET, SSIS packages, ASP.NET, Report Manager/Power Bi
• Formal qualifications are desirable but not necessary for this role

What we'll give In return: We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background. We'll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• A flex cash pot you can adjust to suit your lifestyle
• Private health cover
• 28 days holiday plus bank holidays

We're an equal opportunity employer and deeply value diversity within our organisation. We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly - it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best. Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions. Together we make it possible……. Are you interested in joining our team Apply today; we'd love to hear from you... At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.