Relationship Manager (LBG Returners)

End Date Friday 23 June 2023 Salary Range £56,421 - £62,690
Agile Working Options Hybrid Working Job Description Summary Responsible for supporting clients within the SME portfolio with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio through bringing more of the banks proposition to your existing clients, whilst ensuring the effective management of risk. This role is an integral part of the local market, developing business opportunity, and representing the group in the professional community. You will be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team and region to achieve their objectives. Job Description At Lloyds Banking Group, we’re driven by a clear purpose - to Help Britain prosper. We're focused on making a difference to our customers, businesses and communities as the UK's largest Retail, Digital and Commercial bank.
The following vacancy has been created for our Lloyds Banking Group Returners. You’d only be eligible to apply for this role if you’ve taken a career break for at least 18 months so please don’t apply if this doesn’t apply to you.
To learn more, visit our website https://www.lloydsbankinggroup.com/careers/culture-and-inclusion/agile-working/returners-programme.html
Would you like to work for us and help local businesses of all types and sizes to prosper by offering the funding, support and encouragement they need to grow, at home or abroad. This is an opportunity for a Relationship Manager for our SME business where clients will typically have a turnover of between 3 million and 25 million pounds. You'll have a portfolio of approximately 150 Local Banking SME clients based in the UK.
Joining a local SME Team, which forms part of a wider Regional team within our Commercial Bank you will be responsible for supporting clients with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio so you'll be promoting the bank with professionals and key influencers in the local community to develop business opportunities and bring more clients to Lloyds Banking Group. As well as this you'll be responsible for handling the risk and compliance of the portfolio
What we'd love you to have experience-wise Essential Skills Ideally you'll demonstrate experience and knowledge of the following:

• Results focused – You'll take personal responsibility for delivering results, whilst readily accepting change and utilising a growth mind set to focus on client outcomes.
• New Client Acquisition - Highly proficient at building and maintaining productive relationships with external professionals and adept at winning good volumes of higher value new client relationships.
• Specialist Knowledge Uses specialist credit and sector knowledge along with all available digital tools to deliver excellent client experiences whilst identifying ways to grow income, balance sheet and market share and handling associated risks
• People – Have a Growth mindset and be keen to adopt and use key tools that enhance the client experience and demonstrate the value a Face to Face Relationship Manager brings to a client’s business.
• Environmental Awareness - Promotes the bank’s image through strong ethics & integrity across a range of clients, prospects & professionals

Typically you would be involved with the following:

• Providing excellent service to our Clients, putting them at the heart of what you do, adding value at every interaction and becoming a “trusted advisor”.
• Promoting the bank with professionals and key influencers through your knowledge of the local market
• Providing a range of funding solutions to our clients from our Term Lending and Working Capital product range tailoring them to Client needs
• Building relationships with Group Partner companies and through them bring the whole bank to the client delivering products to meet their needs.
• Handling the risk and compliance of your client portfolio

What we’d be keen to see in your work style The role is built on a real passion for putting customers first. If you share our passion and recognise the importance of making a difference together, look no further. The client is at the heart of all we do and will be expected to deliver excellent service whilst identifying solutions and strategies to help the clients business prosper and Together we make it possible.
A proactive approach and willingness to (re)learn, you'll also be willing to challenge the ways of working and how they could transform how we interact with our customers and colleagues. Finally, you'll have a collaborative and positive style – nurturing a team culture built on personal growth, respect and recognition, which supports and celebrates the input and contributions made by everyone
Why Return to a career with LBG? Unlike some other returner opportunities out there, we offer a permanent role in a supportive working environment from day one. Since launch, we’ve successfully hired over 150 talented professionals into technical and leadership roles.
We welcome our Returners into teams committed to help you reimagine your career and rebuild your workplace expertise. We’ll provide ongoing support from your line manager and your team, you’ll benefit from being part of the wider Returners Community where you can connect with other colleagues like yourself and you’ll have access to Returners Hub that will help you plan your learning and create a personal development plan that works for you.
Together we’ll make it possible.
About working at LBG We’ve embraced hybrid working and flex between working from home and while we can’t accommodate every flexible working request, we’re happy to have a conversation about what hours might work for you. We also have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career. Every successful Returner will join with a permanent contract and access to wide ranging benefits scheme including:

• A competitive salary
• A performance related annual bonus
• Generous pension contribution of up to 15%
• [30] days holiday plus the bank holidays on top
• Private health cover
• Various share schemes, including free shares

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.
So if you qualify and you're ready to dust off those hard-won skills then get in touch and apply today! Let’s see where our Lloyds Banking Group Returners can take you... At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.