Service Engineer - Back Office Telephony

End Date Thursday 23 March 2023 Salary Range £38,232 - £42,480
Agile Working Options Hybrid Working Job Description Summary Lloyds Banking Group is the UK’s biggest Retail, Digital and Mobile bank with over 30 million customers. Our products touch the lives of millions, so we have a big responsibility to Help Britain Prosper.

As a Service Engineer in the Network Telephony team, you'll be dedicated to the delivery and support of the Telephony Services within Branch & Office. You'll be a key person for support, delivering projects, review of implementations /designs and embedding best in class solutions as part of our Managed Service.
Collaboration with a team of platform SMEs, supporting and delivering our telephony strategy through our Key Vendors, mainly Vodafone. Your contribution will be instrumental to our strategy of simplifying, modernising, and de-risking our technical landscape, enabling the bank of the future, and driving value for customers. Job Description Here’s what you’ll focus on:

• You'll be supporting our service as we continually improve our offering to become the Best bank for Customers. We work collaboratively with service operations teams and champion simplification and automation of our telephony services
• You'll demonstrate an ability and willingness to engage with programmes, raising proposals and reviewing supplier designs and costs
• You'll also be comfortable supporting incidents when required, including having appropriate stakeholder management skills
• You’ll ensure the security of the platform and services, retaining controls, identifying risks, and addressing vulnerabilities

What we’re needing from you:

• Technical capability, experience with / understanding of voice technologies, or equivalent network / infrastructure experience
• Collaboration – Working closely with team members and suppliers, to achieve performance targets and operational improvements. Participating in meetings to voice concerns as well as making own suggestions.
• Good communications skills as well as being able to address technical challenges in what can be driven environments are also crucial
• Automation skills, ServiceNow, and Risk & Controls experience would also be beneficial but not essential
• Motivation, you'll be able to prioritise your workload and direct energies on the things that really matter, with a curiosity about identifying and delivering process improvements

Reward Package In return, we’ll recognise and reward your performance. As well as an award-winning benefits package, you’ll also have our full support, training, and opportunities for personal and professional development. The benefits package includes a discretionary bonus, generous pension contribution, cash sum of your base salary which you can exchange for a variety of benefits or simply take the cash, private Medical Insurance, share plans and 28 days holiday plus bank holidays. Culture and inclusion We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best. We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a wealth of options for continual personal growth in an organisation that embraces diversity of talent, creativity, skills and thinking among our teams. Agile working is also important so our colleagues can work in the most effective way whilst ensuring they have a rewarding career coupled with a healthy work/life balance. It also helps us manage and adapt to the changing needs of our business and the fast-paced world around us. Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses, and communities. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.