Library Officer RBKC607223

Salary range: £29,364 - £33,510 pro rata per annum

Work location: London

Hours per week: 18 and 36

Contract type: Permanent

Vetting requirements: Enhanced DBS Check

Closing date: 5th March 2023

Interview date: Week Commencing 20th March 2023

The Royal Borough of Kensington and Chelsea is a unique and vibrant place to work. Situated in the heart of London we are one of the smallest London boroughs and also one of the most densely populated in the country. We are a major employer in the area with over 2,000 employees and we aim to put local people at the heart of decision making in everything we do.

Our highly valued Bi-Borough library service is the perfect example of how shared services can work together to better understand and meet the varied needs of our communities. We are transforming the service and working towards our vision of becoming the most inclusive library service in the UK. We are focused on creating inspirational and safe spaces where everyone is welcome to Read, Learn and Connect.

We currently have a variety of opportunities available across our bi-borough libraries, and candidates will be considered for positions in both the Royal Borough of Kensington and Chelsea, and Westminster City Council.

While you will be primarily based at one of these libraries, you will also be expected to work flexibly across any of our libraries and you will also be happy to work some evenings and weekends to support service delivery.

We are looking for motivated individuals to support the delivery of an exceptional customer focused library service, meeting agreed standards, maximising service quality and outcomes. We strive to improve customer satisfaction and contribute to the council’s objectives and priorities.

Welcoming customers and supporting their information and learning needs, signposting to the right resources, and empowering customers with the skills to access relevant information. You will work in partnership with volunteers and organisations to promote the service to the wider community, as well as maintaining and overseeing a safe, functional, and appealing environment within the library space.

There are multiple Part-Time and Full-Time vacancies for this position and requires working every other Saturday. If you are shortlisted for one of these positions, the hours/days worked will be discussed during the interview.

Please refer to the Job Description for more information.

You will be able to deliver exceptional customer service, be flexible and embrace change. We work collaboratively and in partnership with others, so you will need to have good communication skills and the ability to work well in a team. Strong IT skills will be essential and an understanding of social media channels useful.

No two days are the same and you will need to be able to multitask and problem solve effectively, reacting quickly to customer needs and undertaking core operational functions.

Most importantly, you will be enthusiastic about libraries and committed to supporting the service in achieving its vision. There are many opportunities to get involved, develop new skills, and make a real difference to our communities, and we are looking for individuals who are as excited by this as we are!

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk