Support Worker

Recruiting a Support Worker to join our Homelessness Service in Slough!

£20,592.00 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

As Support Worker will be expected to enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long-term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

Skills, Knowledge, and Experience

Essentials:

• Has relevant sector work experience

• NVQ Level 3 in Health and Social Care or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications

Key Accountabilities:

• Work proactively with Slough Hostel team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.

• Motivate the team and champion a positive local culture within the service.

• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.

• Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group activity

• Support customers to undertake domestic tasks, including practical assistance to ensure a high-quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.

• Participate in support planning, risk management and assessment of needs in line with support planning.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Personal Attributes:

• Enjoys social interaction and the company of others, networks in local business community.

• Approachable and open behaviour.

• Prefers working as part of a group or team.

• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.

• Has a practical and logical mind and is naturally well organised.

• Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.

• Is highly motivated and a self-starter.

• Enjoys managing and motivating others.

• Has a practical and logical mind and is naturally well organised.

• Is confident with high levels of self-esteem.

• Is respectful, articulate and sensitive in style of communication.

• Is passionate and enthusiastic about his/her career and job experiences.

• Is motivated towards excellence and improvement of personal performance with a can-do attitude.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.