Customer Services Specialist - 6mth FTC

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Services Specialist The Role: We are looking for a Customer Services Specialist to join us on an initial 6 month contract to support with some key customer facing activity. This role will focus on handling customer queries of a varied nature, support the customer complaints process and making outbound calls to customers. We are looking for a confident communicator who can work from instruction and from their own initiative.You will be part of a small and friendly team who support each other to ensure our customers get a great service. Location: The successful applicant will work in a hybrid role, working remotely from home and in the office (Edinburgh, South Gyle) Key Responsibilities:

• Managing and responding to standard and bespoke customer queries
• Responding to customer complaints
• Directly engaging with our customers through outbound calling

Key Knowledge, Skills & Experience:

• Previous Customer Services Experience Essential (back and front office)
• Able to work in a team and alone to meet goals
• Confident in using your own initiative as well as work from the instruction of others
• Knowledge of Microsoft Office products, especially Teams, Word & Excel
• Strong communicator across various mediums

Job Level: Colleague Closing Date: 28 February 2023 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.