Volunteer Ops Support Co-ordinator

Permanent Contract
Full time (34.5 hours) we are open to a conversation about how you work these hours
Location – Home-based
Salary Range - National: £21,000 - £24,000 / London: £24,000 - £27,000

About the role

This exciting new role, part of the Volunteering Operations & Support Team, will support the delivery of providing an excellent volunteer management experience for Macmillan staff and professionals in our partner organisations.

This will be a varied role whereby you will be responsible for providing effective, high quality, support to the team. Colleagues come to the team with various queries, from seeking advice about how best to involve volunteers to finding more about how they can access our volunteer manager learning and development opportunities. Your role will co-ordinate the support for these functions, including being the first point of contact for queries submitted to our Volunteer Manager Helpdesk, co-ordinating and maintaining the structure of our Volunteer Manager Toolkit, to co-ordinating and producing our various Volunteer Manager Communications e.g. monthly newsletter, intranet, and email communications.

Joining us will provide an opportunity for you to make an impact in this new role within the team, and to support us in the delivery of Macmillan’s volunteering strategy – our vision is that all Macmillan volunteers are enabled to make a crucial impact in their communities for people living with cancer and have an inclusive and connected experience whilst with us.

About you

We are looking for someone who has administration experience and who can deliver an excellent service to colleagues who come to the team for support (our customers). Your knowledge and experience of using Microsoft Office applications, in particular your Intermediate Excel skills, will support you in developing effective and efficient processes to support your work.

To excel in the role you will be organised, able to prioritise, manage a busy workload, and be able to solve problems. You will have excellent communication skills and be able to build relationships that will enable you to carry out your role.

About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team on Peopleservices@macmillan.org.uk for advice and recruitment adjustments.

Recruitment Process
The application deadline is Sunday 30 April 2023, with virtual interviews taking place on Thursday 18 May 2023.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.