Customer Care Advisor (Weekends)
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Position Overview & Specifications
Huddersfield (Head Office)
Mamas & Papas (Head Office)
Colne Bridge Road,
Huddersfield,
West Yorkshire
HD5 0RH
Overview
Within our Customer Care / Contact Centre /Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, to help answer or solve any queries or scenarios with the nursery products they’ve ordered or purchased from either our Mamas & Papas stores, online or some of our other retail partners across the UK.
The Role of CUSTOMER CARE ADVISOR (Weekends)
As a result of continued growth, we are looking for additional CUSTOMER CARE ADVISOR (s) to join Mamas & Papas over the weekends. We will provide you with a full training program in call handling, systems and product knowledge, so that you can comfortably handle a variety of calls and queries that come through by phone or email.
Furthermore, we will provide you as a CUSTOMER CARE ADVISOR with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.
If you’re available to work weekends and come from a call centre or customer service background, where you genuinely put the customer first, and great at problem solving then we would love to hear from you....
HOW TO APPLY:
...To APPLY for a CUSTOMER CARE ADVISOR (weekends) opportunity, simply click through to attach your Cv and complete our short application form.
We look forward to hearing from you and welcoming you to the Mamas & Papas family.
- Please note, this position requires you to attend the office rather than it been a remote working position.
HOW TO FIND US:
Our Customer Contact Centre Location:
Mamas & Papas Head Office
Colne Bridge Road
Huddersfield
SAT NAV -HD5 0RH
By Car from Huddersfield (Free onsite parking)
From Leeds Road • Turn left onto Oak Road • Turn Right onto Bradley Road/A6107 • Continue straight onto Colne Bridge Road • At the roundabout take the 1st exit into M&P Head Office • Immediately turn left down to the barrier for the carpark
By Bus from Huddersfield Town Centre
• Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road • Turn left onto Colne Bridge Road/B6118 • At the roundabout take the 1st exit into M&P Head Office • Immediately turn left down to the barrier for the carpark
By Train from Huddersfield Train Station
From Huddersfield Train Station you would need to catch the same buses to Head Office as highlighted above.
Benefits
We're a business that cares. Here's just some of our benefits on offer;- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bon
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Department, Clothing & Shoe Stores
Based on transatlantic hiring benchmarks for Customer Care Advisor (Weekends) roles across Mamas & Papas's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Department, Clothing & Shoe Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,000 - £20,429 bracket, including retirement vesting and health parity.
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