Contact Centre Agent
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Vacancy ID : 038164 Town : Galashiels
Closing Date : 23-Jun-2023 Salary : £21,255
Contact Centre Agent
£21,255
We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels!
Scott & Co is a leading provider of debt recovery, enforcement (diligence) and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved dealing with a variety of inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
What you will get in return:
- No Evening or Weekend working (Monday to Friday 8:30 – 17:00)
- Simple and Achievable Bonus Scheme
- 24 days annual leave, plus 6 bank holidays
- Based in the centre of Galashiels – great transport links
- Pension scheme
- Friendly Office Work Environment
- Managing customer enquiries and finding appropriate solutions to queries.
- Negotiating customer payment plans over the telephone.
- Ensuring customer records are updated accurately and timeously.
- Ensure customer complaints are dealt with professionally and efficiently.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Architectural & Engineering Services
Based on transatlantic hiring benchmarks for Contact Centre Agent roles across Marston Holding Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Architectural & Engineering Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,255 - £21,255 bracket, including retirement vesting and health parity.
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