Reservations Coordinator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Situated on the outskirts of Barnsley, the newly refurbished Tankersley Manor Hotel & Spa boasts 98 bedrooms, a spectacular alfresco tipi dining concept, the Brasserie restaurant & bar operation plus numerous function facilities for events and weddings. Located within a 15-minute drive from Sheffield, this fabulous property really is the hotel of choice for weddings & events in South Yorkshire & surrounding areas.
We are looking for enthusiastic & hard working individuals to join our friendly reservations team. We are looking for a passion for customer service, an eye for detail.
You will be required to deal with clients from their initial enquiry through to their stay at the hotel,
Responsibilities include:
- Communicating with potential and repeat guests
- Using the telephone and online booking systems
- Making and assisting with reservations including spa breaks, leisure and business stays
- Contributing towards sales for bedroom occupancy targets
- You must be able to pro-actively identify the customer’s needs, build relationships & deliver customer service with a big smile!
If you are looking for a new challenge & believe you have the passion & the enthusiasm to help drive our business forward, we would love to hear from you!
Opera PMS / Opera S&C trained users would be preferable, however not necessary. Friendly personality & a can-do attitude are compulsory.
In return, we are offering a rewarding role with scope for career progression along with:
- A fun environment where you will receive training and support to develop and progress
- 28 days annual leave (rising to 33 days after 5 years)
- Free meal whilst on duty
- Free use of our on-site gym and discounted spa treatments
- Discounted accommodation, food and drink in our 5 beautiful hotels across the country
- Discounted accommodation worldwide in ACCOR properties
- Free car parking
If you have the skills and experience that we are looking for then we would be very interested to discuss your application in greater detail
Job Types: Full-time, Permanent
Salary: £11.17 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Reservations Coordinator roles across Mercure Barnsley Tankersley Manor Hotel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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