Reception Team Member

Fantastic opportunity here at the Mercure Hotel Cardiff North.

We have 132 bedrooms within the hotel, and a Bar & Restaurant.

Your job role will include :

Front office & Receptionist Duties

Flexible working paten required.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Attend to other duties as requested by Management and Supervisors

Work Experience:

Hospitality experience is not a must, but a desire

• Good interpersonal skills, guest oriented and service minded
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in the local language; business English

Fantastic opportunity here at the Mercure Hotel Cardiff North.

We have 132 bedrooms within the hotel, and a Bar & Restaurant.

Your job role will include :

Front office & Receptionist Duties

Flexible working paten required.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Attend to other duties as requested by Management and Supervisors

Work Experience:

Hospitality experience is not a must, but a desire

• Good interpersonal skills, guest oriented and service minded
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in the local language; business English

Fantastic opportunity here at the Mercure Hotel Cardiff North.

We have 132 bedrooms within the hotel, and a Bar & Restaurant.

Your job role will include :

Front office & Receptionist Duties

Flexible working paten required.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Attend to other duties as requested by Management and Supervisors

Work Experience:

Hospitality experience is not a must, but a desire

• Good interpersonal skills, guest oriented and service minded
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in the local language; business English

What's in it for you:

Benefits
Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes

Internal Description