Customer Service Coordinator
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Position Overview & Specifications
Due to our expanding business and customer base we are looking for a friendly and experienced Customer Service Coordinator to join our growing team. Milborrow Chimney Sweeps & Croydon Fireplaces are an established, expanding company offering the complete chimney & installation service. (See website: www.milborrowchimneysweeps.co.uk and www.croydonfireplaces.co.uk for full details).
We are looking for a full-time and/or part-time energetic, confident, hard working team player to join our lovely Booking Office team working on a set shift pattern with some 8am starts, some 7pm finishes and at least 1 in 4 Saturdays (9am - 4pm). You will be an essential part of our growing business. The successful candidate will earn £10.00 - £11.00 p/h depending on experience to start immediately.
Work includes answering the telephone, booking appointments onto our computer system and planning efficient travel routes for our Operatives across the South/South East. Experience working with MAC and Filemaker Programme would be ideal, but not essential as training will be provided. You will be supported to learn all about our industry and become a chimney expert!
Work can be pressurised (particularly in the winter months) with inbound calls and the opposite in the summer months where you will work through our huge database phone and reminding customers to book their sweep before the winter.
A friendly, professional telephone manner and being able to work with others as part of a team is essential. Must be someone looking for long term employment.
The successful candidate will receive the following benefits:-
- Full training provided
- 28 days Holiday (incl bank holidays) proportionate to start date and contractual hours
- Uncapped income through overtime
- Salary paid on the 25th of each month
- Flexible working hours Monday to Friday with the occasional Saturday
- Employee Discounts
- Free onsite Parking
- Auto enrolment Pension Scheme
- Employee Assistance Programme
- Company events & social hours
We are an independent expanding Company based in the South East of England, offering complete comprehensive chimney service to a growing customer database of >82,000 customers and currently have >40 members of staff within offices and out on the road working around the South East of England 365 Days a year. We are HETAS, Gas Safe, Construction Line and Safe Contractor Registered and hold Two Royal Warrants. Croydon Fireplaces has a showroom of >110 appliances across 50+ top brands they supply through Premier and Expert Retailer accounts with an onsite warehousing of >400 appliances in stock for immediate installation together with parts, spares etc as required.
We only use the materials from top manufacturers (Mi Flues, Poujoulat, Specflue & Midtherm) not garden shed suppliers so our flue materials are of superior quality. We are also MI Flues Southern Trade Counter in the UK. Brands we install are not limited to Charnwood, Stovax & Gazco Group, ESSE, Stuv, Element 4, Bellfire and Barbas, Rocal, Heta, Hunter Group, Chesney's, Clearview, Morso and Jotul.
Please email your CV with a covering letter to Teresa Thomas. Please contact me on 01342 711 489 further information.
Job Types: Full-time, Part-time, Permanent
Salary: £10.00-£11.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
COVID-19 considerations:
Restrictions in place with COVID secure workstations
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Coordinator roles across Milborrow Chimney Sweeps's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £11 bracket, including retirement vesting and health parity.
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