AO Administrative Support
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Position Overview & Specifications
Reference number
277078Salary
£21,169 per annum (pro rata for part time)Job grade
Administrative Officer AO (formerly E1)Contract type
PermanentBusiness area
MOD - Strategic Command - Defence Medical ServicesType of role
Administration / Corporate SupportWorking pattern
Full-time, Job share, Part-timeNumber of jobs available
1Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Catterick Leisure Centre, Gough Road, Catterick Garrison, DL9 3ELAbout the job
Job summary
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent support to our entitled personnel!We have an exciting opportunity for a permanent, full time AO Administrative Support to join the team here at Catterick Leisure Centre in Catterick Garrison.
Does this sound of interest to you? If so, we would love to hear from you!
Job description
As the successful candidate, you will be providing support to Defence Primary HealthCare (DPHC) in delivery of a safe and effective primary healthcare service within the firm base at the regional level to enhance and sustain the operational effectiveness. You will be responsible for all administrative procedures within the Medical Centre, providing a welcoming and efficient service to all Patients at Risk (PAR).As our chosen candidate you will be supporting Regional Rehabilitation Unit (RRU) Catterick in delivery of a safe and effective primary healthcare service within the firm base at the regional level in order to enhance and sustain the operational effectiveness.
Person specification
The main responsibilities include but are note limited to:- Supporting the Officer in Command/2iC (Second in Command) in the daily administrative running of the unit
- Implementing new policies, procedures and priorities set by higher management.
- Regularly cleansing patient identifiable information from electronic share drive and filing cabinets in accordance with Standard Operating Procedures (SOPs)
- Maintaining the electronic SharePoint in line with electronic filing and regular cleansing of out of date files
For a full list of responsibilities, please check the Terms of Reference document.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Free parking
- Access to gym
- Good access to local amenities.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.There will be no reimbursement for any travel expenses for the interview.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk.
The successful applicant will have contact with patients and service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, patients and service users. MOD policy remains aligned with the government position that vaccines are the best way to protect yourself and others from the risk of getting seriously ill/dying from COVID-19 and reducing the risk of spreading COVID-19 to others. We therefore encourage all our employees and prospective ones to be fully vaccinated against COVID-19 subject to any exemptions that may apply. Detail concerning the options available for vaccination against COVID-19, along with information on risks and side effects is available from: Coronavirus (COVID-19) vaccines - NHS (www.nhs.uk) to enable individuals to make an informed decision.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name :
Jane Greener
Email :
Jane.Greener334@mod.gov.uk
Recruitment team
-
Email :
DBSCivPers-SGDMSResourcing@mod.gov.uk
Further information
Please refer to further information documents.Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for AO Administrative Support roles across Ministry of Defence's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,169 - £21,169 bracket, including retirement vesting and health parity.
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