UX Designer

About The Role

Motability Operations are currently recruiting for a UX Designer to join our team in Bristol or London on a full-time, permanent basis.With the development of the Motability Scheme Online Account our interactions with customers are increasingly through digital channels. We are looking for a UX Designer to join our team. In this role you will:

• Plan, facilitate and synthesise research to better understand users
• Facilitate ideation of solutions to business and user problems
• Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in
• Support delivery teams by creating detailed designs of solutions and reviewing built solutions from a user perspective
• Measure success of implemented solutions from a user experience perspective

About You

We are looking for you to demonstrate skills and experience aligned to the behaviours we value as a design team.

Understand and stand up for the user

• You are able to put yourself in someone else’s shoes to understand their needs and problems
• You have experience planning, facilitating and synthesising research and presenting insights to senior stakeholders
• You’ve worked in a delivery environment where you’ve needed to present solid design rationale to ensure users have better experiences
• You are able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints

Design with desired outcomes in mind

• You can explain how your work was informed by user or business goals
• You can explain how your work has contributed to a tangible improvement for users and the organisation

Always think inclusively

• You have a working knowledge of WCAG 2.1 and are keen to learn more
• You have demonstrated an inclusive design mindset in the past

Design iteratively and welcome feedback

• You are not afraid to show your work early and welcome constructive critiques
• You are comfortable with ambiguity and thinking divergently
• You should be a competent user of design prototyping tools such as Figma, Sketch, Invision and have experience with responsive web design

Design end-to-end

• You understand the ‘service design mindset’ which involves thinking beyond the screens you are designing and considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world
• You are able to design within constraints and where necessary challenge the validity of constraints

Work with other disciplines

• You have worked in an agile delivery environment where attention to detail, timeliness and ability to negotiate are key
• You have worked with product owners to understand goals and outcomes
• You are able to confidently present design work and research findings to a senior audience
• You are able to help facilitate engaging ideation solutions with designers and non-designers
• Experience working within the context of a digital programme will be an advantage

Minimum criteria:

• Experience working in an agile delivery environment
• Experience using workflow and collaboration software, e.g., JIRA and Confluence.
• Mastery of using design and prototype software such as Figma, Sketch and Invision

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.