Visitor Experience Assistant at National Museum of Flight
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Position Overview & Specifications
About the role
NMS are looking for an enthusiastic, passionate, honest, service-driven individual to join their team.
National Museums Scotland is one of the leading museum groups in Europe. Museum of Flight is located on the site of the UK’s best preserved Second World War airfield and has a collection of over 50 aircrafts and Scotland’s only Concorde!
Job: Visitor Experience Assistant
Hours: 25 Hours (Permanent) (5 days across 7)
Location: This post is based primarily at the National Museum of Flight. There is also travel to other Museum sites as required. Due to the rural location of this site public transport is not always easily accessible.
Benefits: Fantastic pension (26.6%), Generous annual leave!
Responsibilities: As Visitor Experience Assistant with National Museum of Flight you will: Be proactive, approachable and visitor focussed in being ready to offer support, directions and assistance to visitors. Be visible at all times, maintaining a consistent, engaging and professional manner in pursuit of the provision of a high-quality customer service. To support a broad range of public programmes, exhibitions and events e.g. facilitating group visits and learning events for a wide range of visitors.
Requirements:
- Good organisational and communication skills.
- Excellent attention to detail. -Able to resolve incidents to a satisfactory outcome.
- Work to a systematic rota that includes weekend working.
Desirable:
- Driving License (or working towards attainment of a full driving license)
Extra Benefits:
- Civil service pension (26.6% employer contributions!)
- Generous Annual leave: 36.5 days! (pro rata where appropriate & Inclusive of public holidays)
- Cycle to Work scheme
- Free access to national (and international) museums and exhibitions!
- Exclusive discounts on both local and national highstreet and online retailers!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Visitor Experience Assistant at National Museum of Flight roles across Museums Galleries Scotland's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,536 - £21,536 bracket, including retirement vesting and health parity.
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