Contact Centre Operator

Is there anything more appealing than joining a business that is an expert in its field?

Interested in joining a company with a great reputation?

Want to be part of a well-established and trustworthy vehicle recovery resource?

If so, Nationwide Vehicle Assistance is the place for you!

Established in 2010, Nationwide Vehicle Assistance provides bespoke collision recovery and storage management services.

Our experience and understanding of the vehicle recovery sector enable us to determine where companies are missing money-saving and customer retention opportunities!

Based in Chelmsford, we operate from 14 depots across the UK and Europe and our UK control centres, overseeing more than 25,000 roadside recovery jobs. Not only this, we are partnered with West Ham United as Official Vehicle Collision Recovery and Storage Management Partner.

You will work days, ranging from 7am-6pm, hours will be flexible to accommodate you. You will work a 5 day rota, usually including two weekends.

What can Nationwide Vehicle Assistance give to you?

· Company pension-3% contribution

· Overtime incentive + £2 per hour

· 28 days per year inclusive of Bank Holidays

Are you the right person for us?

· Excellent interpersonal skills

· You will assertive and have a firm but fair approach

· Excellent verbal communication skills to clearly share and relay information

· Computer literacy

· The ability to remain calm and polite when dealing with complaints or challenging clients

· Strong problem-solving skills to determine the best possible solutions for client issues

· Good command of the English language

· A confident, outgoing and friendly persona

What will your role as a Contact Centre Operator look like?

· Handling all incoming customer queries and questions by email, internal messages and phone calls

· Adhering to the company’s policies and procedures

· Dealing with both clients and customers

· Delay updates, liaise with recovery agents, invoice queries, inputting pro forma details on CRM

· Vehicle technician queries- parts update/order ETS/ System based checking the accuracy of the information, sending inspection sheets

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-50 per week

Salary: £22,073.00-£26,500.00 per year

Benefits:

• Company pension
• Gym membership

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime

Ability to commute/relocate:

• Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: NWVA - D