Dental Receptionist

An opportunity has arisen for a receptionist to join our professional and supportive team at Newyearfield Dental Centre in Livingston. Experience within working in a previous reception environment is required. However, a dental background is not required as full training will be provided by the practice. The job will be a part-time permanent position of 24 hours a week and will include working 4 days in practice Monday to Thursday. Working hours required are 7.45am – 2.15pm. We have a fabulous team of dentists and nurses who deliver a high quality of NHS and private treatments. The practice is fully computerised so IT skills preferred. We are looking for a reliable, flexible and friendly individual to join our team. Please apply within to nyfdentists@tiscali.co.uk for the attention of April Muirhead Practice Manager. Rate of pay will be discussed after interview for the correct candidate. The closing date for this position will be 24/03/2023. If you have any further questions, please do not hesitate to contact April on 01506 417780.

Our reception team play a key role to continue the smooth running of our practice such as:

• Greeting and welcoming patients into the practice
• Scheduling appointments for patients or cancelling and rearranging if required
• Call or contact patients to confirm appointments
• Assist patients with the completion of necessary intake and medical forms
• Inform patients about payment choices if applicable
• Keep track of office supplies and, if necessary, place orders for additional
• Take patient payments and prepare billing statements, among other fundamental accounting chores
• Assure that client data is updated on a regular basis to reflect any changes that may occur
• Answer phone calls, photocopying, and filling of general office duties
• Collect data from patients, enters it into computer systems, and endeavours to make it available to dentist for use in doing appropriate examinations and diagnoses of patients’ health conditions
• Protect the confidentiality and privacy of patients
• Ensure that the reception area is clean and professional
• Communicate with Dental Laboratories and hospitals on either patient or dentist behalf

Person Specification for Receptionist

· To have previous experience within working with the public and good customer service skills

· To be patient and remain calm in a stressful situation

· To have excellent verbal communication skills

· To have good time management skills

· Maintain a professional working environment

· To be able to work well with others in a team

· To be able to carry out tasks on a computer

· To be understanding and caring towards patients

· To follow instructions effectively and promptly

· To pay attention to detail

· To be motivated and willing to exceed

· Maintain a high standard of patient confidentiality

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Benefits:

• Free parking
• On-site parking

Experience:

• Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 24/03/2023
Expected start date: 03/04/2023