Head of Technical Services

About The Role

Nisbets celebrates its 40th anniversary this year and we have come a long way from humble beginnings in 1983 to the international company we are today. We constantly look for ways to expand our reach and deepen our impact further into existing markets, so the entrepreneurial spirit is alive and well still! To fully support the growth we are experiencing, we have scoped a new and exciting role, Head of Service. As our Head of Service, you will lead our total service businesses, overseeing all aspects of Uropa Service and working with the Managing Director of UK Engineers, developing, and implementing service procedures and maintaining customer relationships. We will be looking for you to critically review our jobs per day, the quality of work and customer feedback, to ensure the profitability of each business area. There is masses of scope in our Head of Service role as we see huge potential in terms of the breadth and depth of our service offering, as you will look after after a number of large brands such as Lincat, True, Falcon, Polar and Buffalo, to name a few. What will I be doing as Head of Service at Nisbets?

• Head up all service functions - both the UK Engineers and Uropa Service Departments.
• Inspire and lead the team -Service Desk, Field Engineers, b2b Engineers and Administration.
• Design and implement the 5-year service strategy in partnership with the Regional Leadership team
• Manage the P&L for both departments, ensuring they meet with budget expectations.
• Set the KPI and metrics for the department- Measuring their success and driving the customer experience.
• Develop and implement service standards and procedures for the two departments.
• Maintain customer relationships and improve response and delivery times.
• Update service methods to improve overall efficiency.
• Create and present regular reports / presentations to leadership team.
  

What are we looking for in our Head of Service?

• Experience of leading a fast growth service team
• Highly commercial mindset with a solutions focused approach
• Extremely skilled in Health & Safety and embedding this culture
• An inspirational leader who can draw out the best in the team
• Well developed Microsoft Suite skills and able to produce detailed reporting using a range of systems

About You

What can I expect as a Head of Service at Nisbets? We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. We look after you too, as an employee you will receive a really good range of benefits which includes

• Competitive base salary with a very attractive annual performance related bonus
• 29 days holiday plus your birthday off
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Fully expensed private healthcare for you and option to add family members at a reduced rate
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet
• Charity giving, do your bit by donating to charity through salary sacrifice

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

About Us

You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

We are the UK’s market leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years the scale of opportunity ahead of us is vast and we need like-minded, ambitious people, to help us deliver our UK and International growth plans.

You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.