Head of HR Service Centre

Two year fixed term contract until 31 March 2025 | Circa £67,000 per annum | 37 hours per week | Hybrid working with presence at County Hall, Norwich as necessary

Are you passionate about delivering exceptional HR services as an experienced leader and looking for your next opportunity to shine? If so, we’d love to hear from you.

We have an exceptional opportunity for you to lead our HR Service Centre following a restructure of the Team as a member of our HR Leadership Team. You will rebuild and present our operational offer working with a range of key stakeholders at all levels acting as a trusted and inspirational partner.

Among others, you will work with our Payroll and System Support Team colleagues to deliver a seamless, value for money process that provides an excellent customer experience across the board. As service leader, you will have accountability for the development and delivery of core HR transactional services whilst ensuring they are legal, reflect best practice and positively support our employee experience, lifecycle and organisational performance. You will develop key performance metrics and maximise digital opportunities whilst modelling our leadership behaviours, values and managing the budget successfully.

You will possess extensive high-level, relevant HR leadership experience across sectors, which may include the public sector, or be able to demonstrate your motivation for public sector values. You will have experience of setting up and running an HR Shared Service Centre within a large multidisciplinary organisation, be adept at working with Trade Unions and be exceptional at solving problems and providing effective resolutions.

In return, you will benefit from working for a fantastic HR Service, supported by your HR Leadership Team colleagues and the wider organisation. You will have the opportunity to share your experience and knowledge with us to deliver sustainable and effective change, helping us achieve excellence together. Through flexibility and the ability to work on a hybrid basis we also offer you a healthy work-life balance whilst making a difference to Norfolk and its people.

Interview dates: 23 February and 2 March 2023.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job Description and Person Specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.