IT Technician

The post holder will work as part of a dynamic IT Operations Team, who prides themselves in their ability to support the maintenance and developments to the levels of service. This post holder will be
required to focus on the technical support front line service within the End User Computing environment.

The role is at the forefront of delivering first line activities providing first class resolution of all related tickets and service requests received in an efficient and effective manner. The post holder will also be part of the wider Digital Service team being able work inter departments for tickets and service requests to keep the continuation of offering a customer service to internal and external stakeholders.

PREVIOUS APPLICANTS NEED NOT APPLY

To support the provision of first line technical support and guide on hardware and software used across the Trust. This may be related to PC and peripheral hardware or software configuration, networking, or application specific. If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services.

Partake in responses relating to the troubleshooting of all tickets reported to the first line team, following the identified priorities whilst raising any concerns if anything comes to light which needs the priority to be assessed, continuing to resolve in a timely manner.

Be responsible for assisting with the creation and appropriate reviewing of standard operational procedures for section, identifying to senior member at any time if a standard operational procedure requires reviewing as is out of date or incorrect.

Identify any service issue that may arise (e.g. regarding security, resilience or performance) and resolve if possible, or report to management to ensure that all systems are monitored and that appropriate action is taken to maintain and optimise them.

Setup, configure and install equipment and software, to support projects and initiatives within the Trust. Assist with the planning software/hardware rollouts as required, with the agreement of specific project teams. Work with other members of the team to enable them the delivery of new systems and software during live running.

We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.