Water Supply Team Manager
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Position Overview & Specifications
About the role
Water Supply Team Manager
Location: Multiple WTW Sites across Suffolk Area
Permanent Full Time
Salary Range: £38,589 - £48,236 (depending on experience)
About the role
We’ve an exciting new opportunity for Water Supply Team Manager’s to join our team in the Water Directorate, reporting into our Suffolk South Water Supply Manager.
You’ll lead your team to deliver top quality and cost-efficient water supplies, to meet our customers needs through the application of robust safety management processes, continuous quality improvement and coordination with service providers such as water quality, service planning, asset investment and maintenance teams.
We’re looking for you to be accountable for the operation of a mobile workforce operating across a wide geographic area, ensuring sufficient water is abstracted, treated, and processed in line with our regulatory requirements across all water treatment sites at the right cost.
You’ll be responsible for managing teams and resources to ensure all planned and reactive work is covered to help you support the overall performance of the sites and that it is understood and monitored, with performance measured and addressed appropriately through continuous improvement and escalated where the solution is outside of your control.
We’re looking for you to develop and maintain strong relationships with our capital project teams to ensure effective delivery of agreed solutions, in your role as asset user. You’ll also be responsible for the planning and coordinating of activities with both internal and external service providers such as Operational Contractors, Maintenance teams and Asset Investment to ensure work is delivered on time and to budget with the necessary written coordination planning documents and permitting in place.
You’ll be ensuring performance and continuous improvement information and reports are used to inform performance of the whole water supply team, along with implementing agreed policies that provide a consistent framework approach across all operating areas in Northumbrian, Essex and Suffolk operating areas.
Please note
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
About you
We’re looking for you to have plenty of the “can do attitude”, be resilient, organised and a great communicator with colleagues and stakeholders alike. Someone who can bring their own style to the role and isn’t afraid to get stuck into the challenges that operational line management brings. Previous people management with a technical aptitude is desirable, although the nature of the role will support development across those disciplines.
Here at Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.Customer Focused
We aim to exceed the expectations of our internal and external customers.Innovative
We continuously strive for innovative and better ways to deliver our business.One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Energy & Utilities
Based on transatlantic hiring benchmarks for Water Supply Team Manager roles across Northumbrian Water/Essex & Suffolk Water's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Energy & Utilities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £48,237 - £48,237 bracket, including retirement vesting and health parity.
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