Hospitality (Commercial) Operations Manager
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Position Overview & Specifications
Hospitality (Commercial) Operations Manager
Directorate
Commercial and Visitor Services
Reporting to
Head of Commercial
Direct Reports
Hospitality Supervisors
Hours
37.5 hours per week covering Monday – Sunday, Days, Evenings and Bank holidays as required.
The Hospitality (Commercial) Operations Manager will ensure the smooth running of activities in all our Commercial areas. Working closely with the Head of Commercial the role will bring the commercial strategy to all operational areas ensuring quality, visitor satisfaction and income growth whilst maintaining a sustainable business model.
Main Purpose of the Role
- To have overall responsibility for successful day to day running of all NTR commercial areas; Restaurant, Bars, café, roving sales and Events
- To ensure The Visitor Experience and standards of service in all areas are of the highest level and meet Norwich Theatre expectations at all times
- To increase sales and profitability across all commercial areas of responsibility and ensuring business objectives are met
- Provide leadership and motivation for all Hospitality team members
Norwich Theatre offers an inclusive, creative environment, focussed on wellbing and happiness, together with a range of benefits, including free and discounted shows and a generous annual leave entitlment.
Interviews for the role will be held the week commencing the 17th April 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Hospitality (Commercial) Operations Manager roles across Norwich Theatre's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £28,000 bracket, including retirement vesting and health parity.
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