IT Support Assistant
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Position Overview & Specifications
IT Support Assistant
Stanmore
Salary £23,000 - £25,000 per annum dependent upon experience
Norwood is a large charity supporting vulnerable adults, children, and their families. Norwood operates care homes and family centres across London and a site in Berkshire.
The role of the IT Support Assistant will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London. The ideal candidate for the IT Support Assistant role will have at least 2-4 years of experience in Windows Server and Desktop focused IT support. Must be a driver and have access to a car.
The position will be responsible for resolving day to day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. As a successful IT Support Assistant, you will have strong communication skills and a desire for providing outstanding service to Norwood’s client base. You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations.
Essential Technical Skills Required:
- Windows Server 2019/2016
- Windows 10 desktop systems
- Microsoft Azure
- Office 365 and the MS Office Suite
- Microsoft Exchange, Teams, OneDrive, SharePoint
- Active Directory
- Group Policy, DNS, DHCP
- Desktop Deployment Services
- Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
- Email and Web Filtering Systems
- Managed Antivirus
- Enterprise Wireless administration
- Printer Management
Benefits at Norwood include:
- The opportunity to work for a leading UK charity
- Competitive salary & benefits package
- Generous annual leave entitlement
- A challenging and varied role
- A supportive team
- 1pm finish on a Friday
- Unlimited access to staff referral scheme
If you are interested, please press apply and our recruitment team will be in touch.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Assistant roles across Norwood's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £25,000 bracket, including retirement vesting and health parity.
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