CDD Operations Associate (6 Month Contract)

We have an exciting opportunity to join OakNorth Bank as a CDD Operations Associate! As we expand our banking products, this is an exciting opportunity to be first in as we build out our new Financial Crime Operations Teams! You will support the CDD & Customer Support Operations Manager within the newly formed CDD Operations team and work with internal stakeholders as well as OakNorth business customers in completing all relevant CDD to onboard business banking customers to the bank as well as complete any ongoing monitoring. The role is on a 6-month full time contract with the possibility of moving to a permanent position. This is an office-based position in Manchester city centre reporting to our CDD & Customer Support Operations Manager.

Responsibilities:

• Ensuring completion of tasks with maximum accuracy and within defined SLAs to support the origination of business current accounts; example team tasks include handling inbound customer calls; making outbound customer calls (not sales nor advice related); opening, completing CDD, processing and sending of mail; responding to customer emails; and actioning system tasks.
• Managing the originations and servicing management of business current accounts by handling the Customer Due Diligence (CDD) at the time of onboarding and in-life periodic reviews.
• Minimising the risk to the business and the customer with a strong focus on process controls and financial crime prevention and detection.
• Ensuring all processes and procedures are followed and only fully compliant applications are recommended for approval.
• Ensuring all applications are processed through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies, procedures, and business current account criteria.
• Taking all customer call and/or email escalation incidents and resolving wherever possible at first point of escalation.
• Proactively expanding product knowledge and customer support skills, including attending regular training on communication and best practice.
• Communicating to CDD and Customer Support Operations Manager regarding valued customer feedback ensuring business informed of customer issues and successes.
• Proposing solutions to automate and/or improve all manual processes within CDD Operations continuously.

Requirements:

• Knowledge of the UK anti-money laundering and financial crime regulatory framework
• The ability to correctly follow regulatory, control and operational requirements as well as manage risks
• Experience in business current accounts and therefore a background working within banking / financial services / fintech company or similar environment
• 2-3 years’ previous experience working in within AML, KYC, KYB role within banking sector
• Experience of PEP, Adverse Media and Sanction Screening
• Ability to screen/mine data using different search engines
• Strong analytical and numerical skills
• Strong interpersonal and communication skills (written as well as verbal)
• Resourceful problem solver with a focus on delivery (ability to multitask is also crucial)

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned. Please note this will only be offered to candidates who are made permanent employees
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Enhanced maternity and paternity leave
• Employee friendly cost-free social areas i.e., cereal bar, hot drinks; weekly takeaways
• Wellbeing and social events
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym)

About Us We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market. But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. Our story OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken. Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan? The industry was backward-looking and too focused on historic financials, rather than future potential. So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? No more what ifs, OakNorth Bank exists.