Housing First - Complex Needs Worker
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Position Overview & Specifications
- Are you passionate about supporting homeless people to progress towards independence and independent living?
- Can you deliver support, along with empathy, to help them reach this goal?
- Can you assist people with complex needs, including alcohol and substance misuse issues and mental health concerns?
- Would you like to work with friendly, supportive colleagues where your ideas will be valued and you are treated with respect and kindness?
We are looking for a complex needs worker to join our newly established and successful Housing First support team within One YMCA. Housing First is part of the Rough Sleepers Initiative (RSI) in Watford, run in partnership with Watford Community Housing and Watford Borough Council.
Ideally, you will bring experience working in Housing First Schemes. Otherwise, you must be able to show that your approach to work aligns with the key principles of Housing First (below). The ideal candidates will have good experience supporting people with substance (drug and alcohol) abuse/misuse issues.
You will support rough sleepers adjusting to living in accommodation, with their move-in and resettlement needs and will provide intensive wrap-around tenancy sustainment support to prevent these individuals from returning to rough sleeping in the future.
This role involves frequent visits to support our service users in their homes, where you will attend without other colleagues being present.
The key principles of the Housing First initiative:
- Housing First in an evidence-based approach to supporting entrenched & long-term rough sleepers to access & sustain long-term accommodation – a basic human right
- Housing First has no conditions or barriers for individuals to overcome in order to access a home – it is their personal platform to enable progression
- Housing First is specifically designed to support those with complex, multiple & overlapping needs – accepting & supporting personal choices
- You need to be fully flexible by being able to vary the support you provide at any time (from intensive to everyday support) in line with the basic principles of Housing First - it is fundamentally a choice-led approach, which fully respects the choices of each person and supports their self-determination at times that are convenient for them
Travel: This post requires you to be a driver with access to a car for work purposes.
Benefits: we offer a health cash plan contributing to medical, dental and optician costs; life cover; a pension scheme; and confidential lifestyle support and advice. We also provide free gym membership at our St Albans Community Gym.
Please remember to submit your application once you have finished (by pressing the \"Complete\" button on the final page) or it will be marked as incomplete.
An Enhanced Disclosure check is required for this role.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Housing First - Complex Needs Worker roles across One YMCA's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £29,621 - £29,621 bracket, including retirement vesting and health parity.
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