Customer Care Administrator

Ovarro

An exciting opportunity has arisen for a Customer Care Administrator with initiative, passion for service and who is a strong team player to join our reception team based in Chesterfield.

Standard Hours of work: 37.5 Rotated shifts between 7:30 and 5pm

Immediate Start (dependent upon Notice period).

Salary: £21,000

The Role:

As a Customer Care Administrator, you will be the first point of contact and your role will be to provide customer service excellence to new and existing customers constantly striving for continuous improvement.

You will add impact at Ovarro by;

• Being the first point of contact for Ovarro customers across the globe.
• Logging internal and external support calls within SLA bound response times
• Processing customer orders
• Responding to Customer enquiries
• Complaint Handling
• Portal Management
• Customer Training administration support
• Sales and Repair Administration Support
• Coordinating and booking Internal Travel
• Adhoc Administration duties as require

Candidates should possess;

• Great IT competency including Microsoft office suite
• Strong communication skills.
• Ability to work under pressure in a fast-paced environment.
• Strong administration and organisational skills.
• Positive attitude and a friendly manner

Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment.

Ovarro employees and candidates who apply to work at Ovarro will be treated fairly and valued equally. All job requirements fit the needs of the business and those who work in it, regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, beliefs, sexual orientation, domestic circumstances, social and employment status, HIV status, gender reassignment, political affiliation or trade union membership.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Work Location: One location

Reference ID: VN523