Training & Development Specialist

We’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. Field Services, part of OVO Retail, is at the heart of bringing Britain’s energy system into the 21st Century. Field Services is integral to creating a smart energy system which will mean that our energy networks are run in a completely new way. You’ll be working within our Customer Delivery department as part of Field Services which was created to support rapid growth, delivering on OVOs 3 year strategy. What will I be doing? As a Training & Development Specialist, you’ll bring your familiarity with learning techniques, and be creative, analytical, and customer obsessed. You will be willing to roll up your sleeves and do what it takes to get the job done while insisting on the highest standards and measuring the impact of the learning experiences you build. Our Training & Development Specialists will rapidly produce content via various methods including eLearning and simulations; build tool kits, job aids; create engaging video; and source and employ innovative methods of delivery. Delivering training both virtually and face to face to a varied population of our people across Field Services. This role will also help drive team projects to improve the impact we have on engineers' success – you will take initiative to understand critical business needs, analyse issues, and collaborate with team managers, subject matter experts and tech teams to develop scalable solutions. Conduct scoping to ensure full training needs analysis with input from Operations, and OVO Retail L&D teams. Consult with subject matter experts and content providers/owners to design storyboards, audio/video scripts, job aids/infographics, scenarios, online course content and classroom based learning. Design and deliver Inductions for new starters within Field Services primarily at our site in Bristol. Design and deliver Pathways for professional development of all Field Services employees, from Engineers through to management, ensuring that the content is in line with company developments, policy changes and industry standards primarily in Bristol, London and Glasgow. Drive successful uptake and completion of professional development Pathways. Support with the management of relationships with our people so they have a point of contact to refer to. Develop, coach and inspire delegates to fulfil their potential on various programmes. Design engaging knowledge-checks, simulations, and assessments based on learning to ensure learning outcomes are achieved. Drive engagement with non technical learning within Field Services, promoting a culture of continual improvement and growth. Ensure learning is tracked on the learning management system and all records retained meet the requirements of our quality frameworks. Contribute to reporting on training activities and analyse data in order to drive results and measure learning effectiveness. Maintain a strong relationship with training providers and internal stakeholders to ensure flawless execution of training programmes. Maintain the Field Services training calendar looking for opportunities for delivery. Is this the job for me? Essential skills and experience: Experience delivering training to people from entry level to senior leaders, through various methods Experience designing training content for both classroom led and online learning Experience of programme/pathway creation from start to finish Knowledge and experience in use of the full learning cycle Extensive knowledge of professional development of individuals Experience of developing and delivering non-technical training programmes A proven track record of developing productive relationships with a variety of stakeholders and capable of influencing at all levels Proven ability to multitask and prioritise critical tasks with a high attention to detail Ability to experiment and be creative, flexible, and innovative in course design and content delivery Superior written and verbal communication skills and ability to succinctly summarise key findings A positive attitude, proving approachable and accessible to colleagues at all levels. Maturity, professionalism and strength of character - in a fast moving, rapidly-changing environment Dynamic thinker with a strong desire for innovation and new ways of working Ideally you will have… Experience of using Articulate 360 Myers Briggs Certified Practitioner or Insights Client Practitioner 5+ years within a learning environment with extensive experience in creating e-Learning for a large organisation Hold a recognised training certification such as CIPD Experience in social-collaborative learning methodologies Brilliant benefits for a world-changing teamOur people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!