Customer Experience Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
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Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
Analysing CEX activity data and reports
Your experience and skills
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Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
Ability to work individually and as part of a team
Strong Customer service background whether this be over the telephone or face 2 face.
Good interpersonal skills and the ability to build rapport at all levels
Excellent verbal and written communication skills
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Customer Experience Advisor roles across Pertemps Network Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,500 - £23,500 bracket, including retirement vesting and health parity.
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