Customer Service Advisor - Remote
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
One of the UKs largest charities is seeking experienced Customer Service Advisor to provide support to their internal Helpline staff across the organisation.
This is a remote temporary role to start ASAP for an initial 7-month period.
Pay: £10.90 per hour outside London
£11.93 per hour inside London
Working hours: 9am - 5pm, Monday to Friday. 35 hours per week.
The Customer Service Advisor will provide a timely and effective response to staff and volunteers across the Helplines via email, phone and our online portal.
The ideal Customer Service Advisor will have the following knowledge, skills and experience:
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Demonstrable experience of delivering effective and timely customer support in previous roles.
Strong computer literacy skills with a commitment to high standards of service delivery and customer care.
Good verbal and written skills
Experience of using business information systems, applications and reporting tools. A knowledge of some or all of the Helplines specific systems (Genesys, Microsoft Dynamics, Salesforce, Three Rings, Business Objects) would be desirable.
The ability to demonstrate an understanding of a system users experience and needs.
Demonstrable problem-solving skills, through live troubleshooting
An aptitude for learning to use a range new software packages
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor - Remote roles across Pertemps Network Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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