Welcome Host

Portico are on the lookout for an organised and customer focused Welcome Host, for a multi-tenant corporate building offering premium office space in West London.The building is a converted factory structure in a campus office environment, comprised of three inter-connecting blocks up to five storeys in height, with an on-site coffee bar and gardens.Working alongside another team member, the Welcome Host will “own” the ground floor reception space, ensuring that all visitors receive a top-class service, and will drive occupier engagement within the building by arranging a range of events & activities.This Welcome Host role caries plenty of responsibility and we are looking for someone who is comfortable to be accountable for multiple processes. They will need to ensure that the highest level of client care and personal service is delivered to all visitors, as well as working alongside the Facilities Manager and building owners to drive new initiatives to improve the customer experience.The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to respond to differing client needs. Enthusiastic and motivated, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.Customer service experience is required for the role, preferably within a corporate reception setting. Experience of arranging events is desirable and will certainly benefit the successful candidate.Shift pattern: 7am-5pm from Monday-Friday Closest tube station: Hammersmith or Ravenscourt ParkSalary: £30,000-£31,000Why PORTICO? Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success. Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need. At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards. Benefits: We provide you with a competitive holiday allowance, pension, life insurance, enhanced annual leave, Recommend a Friend Bonus Scheme and thank you voucher scheme. We also have a 24-hour confidential helpline for employees, providing counselling & information services. You will also have access to our benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. So, what are you waiting for? Apply today for the chance to discuss this amazing opportunity with the hiring manager!