Welcome Services Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for an experienced Front of House Services Manager (Welcome Services Manager) to lead our teams based at the Manchester and Leeds offices of one of the biggest professional services companies in the world!
The Welcome Services Manager will support the Regional Welcome Services Manager, the General Manager & Portico Welcome Services Leadership at Leeds & Manchester to deliver a five-star service across our services.
The role is responsible for overseeing client floor receptions and floor hosting across the 2 locations. We are looking for someone who can help drive the service forward, inspire the team and ensure that the team provide a market leading Front of House Service.
Qualifications
We are looking for a proactive individual with the ability to think outside the box. They must have experience of managing a team of at least 10 people within a corporate or five-star hospitality environment. Ideally, we are looking for someone with experience of managing multiple departments in a busy environment. Meaning they are able to manage their time effectively and support their teams when needed, depending on business requirements.
Preferably, the individual will have experience with HR policies and processes, client relationship management, project support and implementation, and is confident in creating new processes not being afraid to put innovative ideas forward.
Hours for the role are as required to meet business needs and the position is Manchester based with travel to the Leeds office as required.
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- Private Healthcare
- Staff meals on duty
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Welcome Services Manager roles across Portico's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £42,000 bracket, including retirement vesting and health parity.
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