Customer Service Manager

Customer Service Manager – Reading - £55,000 + Bonus + Benefits

We are currently working with a very successful housebuilder operating in the Reading and Thames Valley area who are looking to expand their team by bringing in an experienced Customer Care Manager.

The job will involve visiting sites in person to meet with customers, diagnosing defects in person, and overseeing the Customer Service team’s response to those defects.

Other responsibilities will include:

- Work with both customers and the customer care team to identify and address issues

- Identify potential issues within the customer service team

- Liaise with internal and external stakeholders as appropriate

- Report to and work with the Head of Customer Care

Candidates should have experience representing the Customer Care team on site, and ideally will have experience diagnosing underlying build defects alongside the usual NHBC standards. Additionally, candidates should be well organised, skilled in planning for both themselves and others, and have strong attention to detail across all aspects of work.

The candidate should be a strong team player, and an assertive individual. They should be capable of influencing others and building strong relationships and networks – both internally and externally.

This is an excellent role with a successful housebuilding business that would suit someone with a background as a Customer Service Manager, or Customer Care Coordinator who is looking for progression.

Our client is committed to encouraging equality, diversity and inclusion among its workforce and eliminating unlawful discrimination. Hybrid working is available for a range of roles and flexible benefits and procedures are in place to support this commitment.

If you are interested in this role or would like to find out more please send a copy of your CV.

Job Types: Full-time, Permanent

Salary: £55,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location