EPOS Support Engineer
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Position Overview & Specifications
EPOS ENGINEER
PowerEPOS Support Engineer
Location: Edenbridge, Cambridge, Kent TN8
Permanent .Full Time
We are a multinational company providing first class Epos solutions, mobile apps, kitchen video displays, stock control solutions and data analyst tools to the hospitality industry for over 30 years.
Due to continued growth, we are now seeking an EPOS Engineer who is savvy, self-driven and an ambitious individual. Experience in technology software or hospitality is ideal as we will provide on the job training. You will report directly to the Head of Engineering.
The job
We will provide you with the training and technical skills training required for the role. You will have a great personality, a positive approach, bags of enthusiasm and love interacting with customers. .
- To set up, install and maintain our hospitality technology solutions both from the Edenbridge office and onsite around the United Kingdom and Europe.
- Answer support calls and provide solutions
- Customise Epos systems to each customer’s specific requirements.
- Onsite installation testing to the customers satisfaction of all Epos components
- Onsite training of customers, staff and management teams in the use and basic maintenance of our software systems.
- Onsite repair or replacement of damaged hardware.
- Testing new software features
- Liaising directly with the sales team, the developers, end users and engineering team members
- Includes monthly weekend out of hours support on a rota basis
What we need you to bring to the job
- Previous experience with EPOS software or hospitality/customer care experience is required
- Ideally been in the role of supervisor/team leader or ready for it
- Basic knowledge of PC hardware, networking, Windows operating systems and PC troubleshooting.
- Drivers licence (to comply with insurance requirements, aged 21+ years
- Good verbal and written communication skills
- Good personal organisational skills
- The ability to work in a small team
- Solid problem-solving skills
Benefits:
- Attractive salary, dependent upon experience
- Partner company discounts
- Pension
- Additional compensation includes overtime, out of hours monthly payment, company car, mobile and laptop.
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Kent: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 13/02/2023
Reference ID: Power
Expected start date: 13/02/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for EPOS Support Engineer roles across PowerEPOS - part of TMHG's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £25,000 bracket, including retirement vesting and health parity.
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