Apprentice Receptionist / Care Navigator (13-18 months)

About the Role

We have an exciting opportunity to join Woodcock Road Surgery in Norwich, as an Apprentice Receptionist/ Care Navigator. The successful applicant will undertake a wide range of administrative duties to assist in the smooth running of the practice by acting as the first point of call for all patients at the practice, receiving calls and dealing with patient queries. We are also interested in candidates that are looking to move into a clinical role in the future such as phlebotomist or health care assistant, however starting as a medical receptionist / care navigator. The applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain full experience in all administration areas of general practice.
Duties will include:

• Provide general administrative support for the practice including the following:
• Receive and direct patients that arrive at the practice front desk
• Help the patients on the telephone with booking appointments and general enquiries
• Inform patients of their test results
• Scanning incoming mail, circulating as appropriate and adding information t patient records
• Maintaining the and administrative filing systems
• Producing patient letters
• Support the rest of the administration team

To provide a courteous and efficient reception service to patients, carers and visitors within the practice, ensuring:

• Patients access primary care services they require in a timely fashion
• Visitors sign in and out and members of staff advised of their arrival
• The tidiness of the waiting room and the safety of its inhabitants
• Queries are answered or passed to an appropriate member of staff in a timely fashion

To provide general assistance and administration to the practice clinical and leadership teams including:

• Accurately updating patient records using Systm-One
• Taking action as requested by doctors and the nursing team
• Phoning patients to arrange/rearrange appointment and / or confirm test results
• Supporting the provision of a seamless co ordinated multidisciplinary service through good communication

Any other tasks/ duties as requested by the partners, practice manager or reception supervisor

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
  
• Confidence to work as part of a team and ability to "think on your feet";
  

About Us

The doctors and staff at Woodcock Road Surgery are proud to offer the highest standard of patient centred healthcare to its patients who live in Norwich and the surrounding areas.

We run many clinics for the management of chronic disease such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness, childhood vaccinations and contraception clinics.

For further information about our surgery please visit:

www.woodcockroadsurgery.nhs.uk

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.