Account Manager

Through market-leading accredited courses, unrivalled membership plans, industry-shaping reports, thriving communities, and first-class events, we’re redefining the way companies access education and scale. Fearless in our approach, and innovative in execution, we continue to push the boundaries of what’s possible.

Sponsor orgs' from start-ups to enterprise, come to us to reach our audience through branding, thought leadership, lead generation opportunities, or upskill their teams through our educational offerings.

As their account manager, you’ll be their support and first point of contact, helping them to achieve their goals by getting the maximum value from their partnership with us.

Key Responsibilities:

• Work with the wider Sales teams to develop a first-class post-sales onboarding for community partners. From understanding their requirements and goals to handling the deliverables needed to activate the partnership - you’ll be responsible for delivering a customer experience that exceeds expectations

• Develop genuine relationships with our partners, providing regular reviews and high-level insights

• Work with the wider Client Insights, Sales and Marketing teams to develop proactive plans to enhance ROI and ensure our partners are realizing the full value of the partnership

• Become an expert in our product offerings, identify opportunities to align our partners' goals with up and cross-sells, supporting the wider retention and revenue goals of the company

• Contribute to developing, reviewing & improving Account Management processes, creating playbooks to lay the foundations for a growing team

Requirements:

• 1 + years’ experience as B2B Account Manager / Project manager / Client Relationship Manager or similar (client facing role) (Required)

• Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and professionalism are essential.

• Comfortable owning your own workload and confident holding other people accountable to their deadlines

• Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them

• Creative problem-solver - we know things don’t always run without a hitch, and processes can be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities

• Empathetic, track-record of building relationships in any kind of client facing role

• Comfortable with start-up life, adaptable and resourceful.

Company Benefits:

Competitive Salary

Enhanced paid holiday:

• (34 days including UK Bank holidays and a day off on your birthday)

Private Medical & Dental

Life Insurance: (4 x salary)

Wellbeing:

• On-demand therapy, coaching & mental fitness via Oliva

• Heavily subsidised gym membership via Gympass

• Cycle to work & Workplace Nursery schemes

• Early bird or night owl? Our flexible hours policy allows you to structure your work for when your most productive

Flexible benefits via the thanksBen platform

• Your Flex allowance is to spend on anything that makes you happy
  use it for things like healthy food, streaming services, uber or beauty treatments! Your choice.

• £600 annually in year 1 scaling to over £1,980+ annually based on the length of service

Learning & Development:

• Personal L&D budget £500 annually in year 1 scaling to £3000+ annually based on length of service

Volunteer & L&D Days:

• We offer 1 additional paid day per quarter for you to dedicate to either L&D or Charity/ Volunteer activities

New tech gear:

• Laptop, screen, mouse, keyboard. We got you covered.

Company social events

At The Alliance, community is at the core of everything we do, so we know better than most that communities are diverse spaces with people from all walks of life.

Ensuring that we reflect this in our team is essential to us.

We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute.We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you.

We are The Alliance - in more ways than one.