General Manager
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Position Overview & Specifications
The Role:
Here at Puttshack we are recruiting a General Manager for our venue in Lakeside! The General Manager is accountable for the strategic and operational development of the venue. Under the guidance of the Operations Director, the General Manager will oversee the Revenue, Service, F&B and Games strategies to ensure the business is run in an efficient and profitable way delivering on all financial, quality and customer satisfaction targets.
The General Manager will be accountable to translate business strategy into operational plans and targets for departments, working closely with the Operations Director, Marketing & Sales Director and Head of Sales, on strategies to increase events business and bookings.
You will also be responsible for the financial planning for the venue, accountable for all aspects of the financial control across the venue including cash, achieving gross food & beverage margin, stock control, waste, controllable costs and payroll targets, working to delivery budgeted EBITDA.
Qualifications and Experience:
- Previous experience as a General Manager in high volume F&B is essential
What’s in it for you?
- Bonus scheme (generous)
- 33 days holiday
- Private medical insurance
- Free golf & 50% discount on food and drink for up to 5 people
- Wagestream membership - access 50% of your wages as you work
- Free meal on shift
- Employee of the month rewards
- Internal Training and career development
- % off of retail in shopping centre
- Access to Medicash – Our health Cash back benefits platform. Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
- Refer a friend – Up to £500 referral fee* (T&Cs apply)
About us:
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision - To be the universal answer to the question ‘Where should we get together’
Our Mission - To create lasting memories for people of all generations through a shared, world class entertainment experience.
Our Purpose - To bring everyone into play.
Our Values:
Bring your ‘A’ game - We strive for excellence in everything we do
Lead the Way - Our associates (staff) embrace and are inspired by change
Own the Fun - We revel in our guests’ enjoyment
Care Deeply - We take great care of our guests, our associates and the communities we call home
INDMANAGECandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for General Manager roles across Puttshack UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,000 - £57,200 bracket, including retirement vesting and health parity.
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