Technology Resilience Manager

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

About the Team

The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations.

The EI capability has a dedicated digital resilience team who support our clients through following types of engagements:

Assess

• Digital resilience capability assessment- review and benchmark client’s IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability.
• End to end IT service risk maps –we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate.
• Post incident review – we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future

Plan and build

• Digital resilience roadmap – develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey.
• Digital resilience capability support – we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations.

Assure

• Ongoing assurance – we assure clients’ Digital resilience programme, helping them maintain its capability.
• Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing.

The role

The essentials

As a member of the Digital Resilience team, you will:

• Win, lead and deliver smaller engagements across the different types we perform
• Support bids for larger engagements and contribute to their delivery
• Contribute to our external thought leadership
• Assist in the development of our working methods, which could include development of new techniques, adoption of tools etc.
• Support the development of junior grades within EI and wider TDA
• Ensure that your technical skills and market sector understanding is maintained so it is current and credible

Preferred Skills

• Broad understanding of IT infrastructure from both a cloud and on prem perspective
• IT service architecture experience and understanding
• IT service management understanding
• ITDR programme build, operation and testing experience
• Strong delivery experience and track record
• Strong verbal and written communication skills
• (Desirable) Experience in the above in both advisory and operational roles
• (Desirable) Operational resilience/Business Continuity
• (Desirable) Understanding of the Financial services regulations for Operational resilience
  

Risk
Risk is all around us and in our complex world, is changing all the time. Our teams bring people from diverse backgrounds together, using their skills and cutting-edge technology, to help solve complex problems. We are pioneers in a world of changing risk and our market leading services build resilient organisations. Join us and together, we can support our clients to rethink risk.

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Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.