Residential Operations Officer
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Position Overview & Specifications
About the Role
We are recruiting for a Residential Operations Officer to join the Residential Services team, reporting to the Assistant Residential Operations Manager. Residential Services overall purpose is providing support for students living in QM accommodation. The post holder will be responsible for planning, implementing, and monitoring the provision of operational services in the halls at all four QM residential sites.
The post is full time and will work 35 hours per week, on a fixed pattern, working Tuesday – Sunday inclusive from 10am to 6pm. The post holder will report to the Assistant Residences Operations Manager and will be part of the Residential Services Team who provide support to the 3000 residents who live in halls across 4 sites.
About You
The successful candidate will have demonstrable experience of working within student accommodation or a hotel setting and fully appreciate the importance of giving a first-class customer experience. Whilst the working pattern is fixed, there are times when the post holder will need to be flexible with hours to cover busy periods such as move in weekend and open days plus the summer period when rooms are let out to conference guests.
The post is full time, permanent appointment. Starting salary will be in the range of £29,642 - £36,348 per annum, inclusive of London Allowance.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
We particularly welcome applications from people who identify as men as this group is underrepresented at this level at Queen Mary.
Job Types: Full-time, Permanent
Salary: £29,642.00-£36,348.00 per year
Work Location: One location
Application deadline: 26/02/2023
Reference ID: QMUL31693
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Residential Operations Officer roles across Queen Mary University of London's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £29,642 - £36,348 bracket, including retirement vesting and health parity.
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