Customer Service Advisor

This is a great opportunity to join a well-established accident repair business currently located across various sites in the UK. Our client is continuing to grow and develop their business to meet the requirements and demands of all their customers. Due to this, they have a fantastic opportunity for someone to join the business as a Customer Service Advisor.

This role will be based at their new site in Coventry and they are looking to recruit an individual with an immediate start.

What we need from you as an experienced Customer Service Advisor:

• Previous experience within an office based Customer focused role
• Maths and English GSCE (or equivalent) grade ‘C’ or above
• Excellent communication skills – verbally and written
• Ability to work well in a team
• Exceptionally organised and a natural multi-tasker with good time management skills
• Excellent problem-solving skills
• Computer literacy in all Microsoft packages
• Ability to accurately enter data
• Eligibility to live and work in the UK
• Current driving licence

What the role involves:

This role acts as liaison between regional customers including insurance companies and accident management companies who are managing regional repairs and the business. You will communicate regarding new bookings, vehicle repairs and repair timelines, always ensuring your customer satisfaction levels are outstanding.

Duties to include but not limited to:

• Responding to customer enquiries, both phone and email, in an efficient speedy manner and uploading details as necessary onto the company’s systems
• Meet & greet customers arriving on site and complete the necessary documentation
• Contact 3rd party suppliers when necessary to arrange vehicle recoveries
• Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates, and liaise with the Regional General Manager
• Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto the system
• Manage the utilisation of the company’s courtesy cars
• Act as the customers point of contact if they need to raise a complaint, managing this in conjunction with the Regional General Manager
• Provide Accident Management for Non-Fault accidents as and when required

Salary/package: £22,000 - £23,000 per annum (dependent on experience). Hours: 40 hours per week (Monday – Friday: 08.00am – 4.30pm).

Benefits:

• Bonus Scheme
• 28 days holiday (inclusive of statutory holidays) per year - rising to 33 with additional service
• Pension
• Life Assurance
• Access to virtual services supporting your health, mental and financial wellbeing and legal advice

Please apply now!

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Benefits:

• Company pension
• Life insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (required)

Experience:

• office based customer focused role: 1 year (required)

Work Location: One location