Customer Service Assistant (Part-time)

About us

Since we opened in 2010, we have aimed to offer something different to standard rug cleaning practices. We’ve invested in the best equipment and training to enable us to offer the most thorough and effective rug cleaning in the UK. We clean anything from standard high street rugs to handmade silk rugs and everything in between, while also offering rug repair and dying services alongside.

At The Rug Laundry we pride ourselves on our high standards of service and quality of work and we're looking for an individual to support us in maintaining these levels of service for our customers.

Since we opened in 2010, we have aimed to offer something different to standard rug cleaning practices. We’ve invested in the best equipment and training to enable us to offer the most thorough and effective rug cleaning in the UK. We clean anything from standard high street rugs to handmade silk rugs and everything in between, while also offering rug repair and dying services alongside.

The ideal candidate for this role will be self-motivated with the ability to work on their own and as part of a team. They will be punctual and professional with strong and engaging communication skills, both written and verbal. We are looking for somebody who is passionate about offering the highest level of service to our customers and has a flexible approach to work. Previous customer service/sales and administrative experience would be advantageous.

This is a part-time role (up to 16 hours per week with the potential for more during busy periods), with the flexibility to work both remotely and in our offices in Ammanford, Carmarthenshire. We require the successful candidate to be in the office at least one day a week.

Main duties:

• Providing excellent customer service via telephone, email and social media.
• Informing customers of beneficial add-on services and products.
• Liaising with the Operations Manager to communicate booking information, coordinate collections/deliveries and ensure processes run smoothly.
• Contacting customers to keep them informed of their rugs journey, discuss any specific cleaning requirements, and provide information on beneficial add on products.
• Customer service support for our carpet cleaning specialist sister company Clean Rescue.
• Assisting with invoicing and processing payments.
• General administrative support as the business requires.

Benefits:

• Rate of pay: £10.00 per hour, with this hourly rate rising after a probationary period.
• Employee Assistance Programme.
• Joining a progressive, growing company.
• Friendly working environment.
• Training opportunities to suit the needs of the role.
• On-site parking.
• Staff events.

Please note: Due to the nature of our work, we have a very strict smoke-free working policy.

Job Types: Part-time, Permanent
Part-time hours: 16 per week

Salary: £10.00 per hour

Benefits:

• Casual dress
• Company events
• Free parking
• On-site parking
• Wellness programme
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Ammanford