IT Helpdesk Engineer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We have an exciting opportunity for an aspiring engineer to join our growing IT Support business (MSP)
You will have the opportunity to take your career in Information Technology to the next level, within a company that is supportive of growth and development.
We don't mind if you're experienced or still learning, what is key is that you're the right person to fit the team. As long as you have a genuine interest in technology and are a bit nerdy, then you should fit the bill!
Key Responsibilities:
- Logging/Ticketing Incoming Requests
- Answer all queries efficiently via email and/or telephone.
- Administer and maintain corporate customer infrastructure both onsite and hosted within Microsoft 365
- Server administration; monitoring, maintenance, and support.
- Onsite Support as and when required by customers
- Updating technical documentation
Key Skills:
- Windows Desktop (Windows 10/11)
- Windows Server 2016/2019
- Active Directory
- Network Troubleshooting
- Hyper-V
- Microsoft Office
- Azure AD and Microsoft 365
- Strong Customer Service Skills
Salary and benefits will be dependant on experience and skill set.
Job Type: Full-time
Salary: £18,000.00-£32,000.00 per year
Benefits:
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Helpdesk Engineer roles across Redzest's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,000 - £32,000 bracket, including retirement vesting and health parity.
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