Tenancy Sustainment Officer

About the role

At RBH we go beyond providing our customers with houses, we provide them with homes, support, and opportunities. We're proud to be a co-owned mutual housing society, jointly owned by our tenants and our employees. This means that both our customers and our employees are at the heart of every decision that we make, giving them the ability to shape the direction of the business.

Working in our Tenancy Sustainment Services you will be working directly with customers, making a real difference to their lives.

We are looking for employees who embody our core values and are passionate about delivering our vision and priorities. If you want to be involved, and you feel that you have the skills, experience, ambition and drive to make a real impact, we want to hear from you!

As a Tenancy Sustainment Officer you will work to ensure the sustainability of tenancies by providing support to new and existing tenants with vulnerabilities and complex needs including, but not exclusive to, mental health, drug and alcohol issues, safeguarding concerns and self-harm.

You will conduct an initial assessment of customers and undertake referrals to appropriate agencies, develop and review tenancy sustainment action plans, and monitor interventions of cases to ensure that customers wellbeing is managed effectively.

You'll need to be passionate, with a desire to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build, maintain and work in effective partnerships with customers, colleagues and partnership agencies.

The role is full time (36 ¼ hours per week) in accordance with smart working and service requirements. Work may be home, office and field-based - flexibility is required.

If you have the skills, attitude, and experience we welcome your application. Further details are outlined in the Job Profile.

Please note that we will be reviewing candidates throughout the process so may close to new applicants early if we receive a high response of exceptional applicants.