Programme Manager

Royal Mail and our evolving journey

With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.

Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business.

We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.

The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.

Role: Programme Manager (Technology)

Job Purpose

As a Programme Manager you will have end to end accountability for the realisation of outcomes enabled by technology change

Key accountabilities

• Lead a Technology Programme or Portfolio of activity aligned to a logical business area
• Align to functional and corporate strategies, establishing traceability between Technology outputs, business or Technology roadmaps and targeted outcomes/benefits
• Develop key relationships with senior business stakeholders to maintain an alignment of objectives and establish a constructive channel for speedy decisions
• Establish the conditions for Project and Senior Project Managers to deliver to their obligations regarding:

• Develop key relationships with support functions including Cyber Security, Service Management, Procurement and Legal
• Establish value for Royal Mail and secure commercial advantage when working with suppliers
• Team development to increase capability levels
• Effective recruitment to add high calibre resources to the team
• Lead on improvement initiatives with respect to Project Delivery in Royal Mail
• Deputise for the Portfolio/Programme Director as required

Key dimensions

• Authority up to £10m p.a
• Responsible for up to 100 matrix reports in addition to supplier resources
• Line management responsibility

Key Skills and Experience

• Experience of leading large Programmes or Portfolios of multiple concurrent projects with a Commercial focus, acting as a Systems Integrator managing multiple 3rd party Technology suppliers
• Strategic mindset with a strong focus on the target state
• High degree of competence in verbal communication to a broad audience up to and including executive Board Members; and excellent, clear and succinct written communication
• Excellent people leadership skills and the ability to convey a clear vision and motivate teams in pursuit of it
• Commercial focus to deliver value-based outcomes
• Customer focus to target improvements and efficiencies that directly benefit Royal Mail customers
• Autonomous and problem solver who escalates strictly by exception when appropriate

Location – London / Flexible

TECH YOU’D NEVER EXPECT

We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.

We Strongly encourage people from under-represented groups to apply.