Transcription Production Assistant

Salary: £20,565 per year

Grade: M4

Contract type: Permanent

Hours: 35 Hours, Monday - Friday

We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

We are looking for:

An exciting opportunity has arisen for a Transcription Production Assistant position within our Transcription Team.

We are looking to recruit self-motivated individuals who can keep up with the demands of working within a fast paced environment and enjoy working in a supportive team.

The Transcription team transform standard documents into accessible formats for blind and partially sighted people. All important correspondence you get through your letterbox, we are responsible for making accessible. You will be part of the team that extracts the information/text from these documents and formats into either Large Print, Braille, Audio or EasyRead, ready to go down to our Dispatch team; who print and pack these documents and mail out to the end user.

We are seeking an enthusiastic person with knowledge of Microsoft Office, good computer and data entry/typing skills and who is willing to learn and make a difference. All Transcription training will be provided in-house and on-site.

Reporting to a Transcription Team Leader your main responsibilities will include:

• Producing a range of alternative formats including Large Print, Braille and Audio within the Microsoft package and other in-house programs to client specific requests
• Working to client Service Level Agreements
• Working with speed and accuracy whilst maintaining agreed quality standards
• Assisting automated production routes and delivering feedback to Team Leaders on any non-conformances
• Scanning documents through OCR software to deliver data to colleagues
• Proofing other colleagues work for any non-conformance

What you’ll need to succeed in this role

• Good knowledge of Microsoft applications
• Experience of working to Service Level Agreements
• Experience of implementing process improvements
• Ability to work in a dynamic workspace
• Ability to organise time effectively, prioritising workloads and meeting deadlines
• An ability to communicating effectively, both verbally and in writing, with people internally at different levels of the organisation and externally where appropriate
• Experience of training other members of staff and giving relevant feedback

What we offer:
RNIB Prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:

• 26 days holiday per year (plus bank holidays – pro rata), which increase with service, plus one Grace day per year.

• Excellent pension scheme

• RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers

• In-house training and development opportunities, including apprenticeships and management development programmes

• Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy

How to Apply

If you'd like to apply for this great opportunity, please apply online, uploading your CV and cover letter, telling us how you meet the skills, knowledge and experience for the role and why you think you’d be a great fit for RNIB.

If you are having trouble applying online, please contact us on recruitment@rnib.org.uk, or call us on 0207 391 2111.

We do reserve the right to close this role early in the event of a high number of applications.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV’s, shortlisting and interviews and selection tests.