Commercial & Visitor Operations Manager
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Position Overview & Specifications
Brockholes Nature Reserve,
Just off Junction 31 of the M6, Preston , Lancashire, PR5 OAG
We have a fantastic opportunity to be the onsite operational lead at our flagship nature reserve and floating visitor village. If you have experience of leading a team at a visitor attraction, large commercial venue or hospitality destination, then we want to hear from you.
This vacancy requires a highly skilled and experienced leader to influence and engage with people at all levels, whilst maintaining a friendly and professional attitude and ensuring the highest of standards of customer service are kept throughout.
This Commercial & Visitor Operations Manager is varied and unique role, and requires someone to be able to work under pressure, and adapt to new situations and challenges.
You’ll be bringing your experience and skills to help us develop and lead a team of managers who look after the commercial administration and operational staff, both in the office and also on our floating visitor village. Here at Brockholes we are all working to the same goal of ensuring that every single visitor– be that a member of public bird watching, a family on a day out, a school on a trip, or a wedding - gets a flawless visit from start to finish, and wants to return again and again.
In return we offer a friendly and flexible working environment, with the chance to be a part of the largest nature conservation body in the area, working together to improve our region for nature as well as engaging and inspiring people to connect and take action for wildlife.
Further details including a full Job Description can be found below. Please review the Job Description before you apply.
Should you be interested in this position, please send an up to date CV to applications@lancswt.org.uk
Please also complete a Diversity Monitoring Form by clicking here
Closing Date: Sunday 28th May 2023
Interviews: Candidates will be invited to interview on an ongoing basis so early applications are encouraged.
- Commercial & Visitor Operations Manager_LWT Recruitment Pack April 2024
- Job Applicant Privacy Notice
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Commercial & Visitor Operations Manager roles across Royal Society of Wildlife Trusts's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,736 - £32,736 bracket, including retirement vesting and health parity.
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